Refund policy
Refund & Cancellation Policy
Last updated: 26 September 2026
This policy applies to bookings and purchases from Street RULZ Football, a trading name of The Trustee for Munro Family Trust (ABN 60 728 302 749). All times are Queensland time (Australia/Brisbane).
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to provide a service with due care and skill, or as described, you're entitled to a remedy: for a major failure you can cancel and get a refund, or compensation for any drop in value; for a minor failure we'll fix it within a reasonable time, and if we don't you can cancel and get a refund. Nothing in this policy limits those rights. (Our separate risk warning and waiver deals with personal injury for recreational services, as the law allows.)
The cancellation rules below are for when you change your plans.
Court hire (5-a-side and 7-a-side)
- 48 hours or more before your start time: full refund to your original payment method.
- 24 to 48 hours before: 50% refund.
- Less than 24 hours before, or no-show: no refund.
- Late arrival: your session still finishes at the booked time.
Birthday parties and events
The same notice periods as court hire apply: 48 hours or more — full refund; 24 to 48 hours — 50% refund; less than 24 hours or no-show — no refund. Food and extras ordered for your party are part of the booking.
Summer Fives and other competitions
- $100 team admin cost: this locks your team into the draw. It can be refunded if you withdraw before fixtures are drawn. It is non-refundable once fixtures are drawn.
- Game fees: charged per team per game, as published for each competition.
- Forfeits: a team that isn't at its court ready to play at its scheduled time forfeits that game (3–0 to the opponent), and its game fee still applies. Giving notice in advance doesn't change this.
- Games we can't complete: if a game can't be completed, it will be replayed or credited in full.
- Withdrawing mid-season: fees for games already played or forfeited remain payable. Contact us about any amount paid in advance for games not yet played.
Kicks (casual sessions)
Kicks are paid at the desk on the day, for that session.
When we close for safety
If we cancel or can't provide your booked session because of a safety closure — such as flooding, a severe storm, lightning that stops play for the session, fire, or a direction from authorities — you can choose a full refund or a credit to rebook. Short pauses for lightning, after which play resumes, are not a cancellation.
Footwear and conduct
No refund is payable if staff can't let someone play because of unsafe footwear (metal studs are never allowed) or because they are asked to leave for breaking our rules.
Merchandise
If we sell physical goods, you can return an item within 14 days of receiving it if it's unused and in its original condition. Faulty or damaged goods will be repaired, replaced or refunded in line with the Australian Consumer Law, and we'll cover return postage for faulty items.
How to cancel or ask for a refund
Email admin@rulz.com.au or call 0412 766 696 with your name and order number. Notice counts from the time our booking system or email server receives it. Approved refunds go back to your original payment method; your bank may take several business days to show it.